Frequently Asked Questions
Have some questions? We have answers. Browse the most commonly asked questions about InGrid below.
Company FAQs
What is InGrid?
What is InGrid?
InGrid is an entirely new approach to security for homes, apartments and small businesses using the most advanced digital and wireless technologies. It is the first "professional-grade," professionally monitored security system that can be easily self-installed by individuals.
No other home security system is better designed to fully leverage broadband connectivity. As a result, InGrid gives customers better protection, reliability, and superior control compared to traditional analog-based security systems. Unlike traditional security systems, since InGrid is completely wireless, it is ideal for renters as well as homeowners – no drilling required!
How is an InGrid System different than other systems?
How is an InGrid System different than other systems?
- Value: See how InGrid is a better value than other providers. Also, only InGrid offers Pay-As-You-Go security monitoring with NO CONTRACTS.
- Control: InGrid allows you to stay in touch with your home, anywhere and anytime:
Within the home, the system can be controlled by:
Outside of the home, InGrid customers can control their system via ANY Internet-connected device. InGrid monthly monitoring plans include unlimited web access, text and email message notification.
NOTE – A home phone line is NOT required for security monitoring but is required to utilize the handset as a cordless phone.
- Self-installable, self-customizable: InGrid is the first "professional grade" system that can be self-installed in minutes. The system is delivered pre-configured so it can be working only moments after it is plugged in. Sensors are easily affixed to doors and windows (or even cabinets), and then registered via the handset.
- The Protection Heartbeat: InGrid is always on and always connected to send vital data to InGrid’s servers several times per minute. InGrid continually watches for any change in your "grid", including a cut telephone line, so that the consumer or the monitoring center immediately knows if there’s a problem.
- Professional Monitoring: InGrid Home Security is the only self-installed home protection system that is professionally monitored. All systems are professionally monitored by Guardian Protection Services, the world's largest privately-held security company. Guardian is consistently ranked as one of the top security companies in the nation and has been protecting lives and property for over 50 years.
- Website Access and Control: InGrid allows consumers to control and manage their home protection systems easily through Myingrid.com. An easy-to-navigate web interface allows subscribers to assign user-friendly names to their sensors (as opposed to "Zone 8"), deploy non-emergency sensors—such as liquor cabinets or swimming pool gates - and even adjust entry and exit delays.
- Home Connect: Home Connect enables consumers to link multiple InGrid systems together to protect the homes of elderly parents or a vacation house. Monitoring for additional systems, billed to the same address, is $15.99/month.
- Weather: InGrid delivers up-to-the-minute weather forecasts to the Handset and Console at the touch of a button. This is just another example of how, in addition to superior protection, InGrid offers the most daily convenience.
- Severe Weather Alerts: If the national weather bureau issues a severe weather notification, InGrid alerts you immediately.
- Email and Cell Phone Notifications: Each InGrid system can be customized to send non-emergency alerts via email or text message. For example, a parent can be notified when their child comes home from school or if an elderly parent did not open their medicine cabinet by 9AM.
Can I save money on my Homeowner's Insurance by installing an InGrid system in my home?
Can I save money on my Homeowner's Insurance by installing an InGrid system in my home?
Yes. Most Homeowner's Insurance policies allow for a discount of up to 20% when you install a home security system. Contact your Insurance agent for specific details.
How does the 30 Day Risk-Free Guarantee work?
How does the 30 Day Risk-Free Guarantee work?
If you are not fully satisfied with the InGrid system you can return it, no questions asked, within 30 days of your purchase. In addition, billing for monitoring service will not begin until 30 days from the date of your system purchase. Read more about our guarantees.
Does InGrid have any patents?
Does InGrid have any patents?
InGrid has received 20 U.S. patents for home security technology, far more than any other security company. Many more are pending.
Product & Technology
What are the differences between Digital Home Security and Analog Security?
What are the differences between Digital Home Security and Analog Security?
- Most analog systems connect only to a telephone line, which could be cut by an intruder.
- Analog systems are built around a single master control panel that can be easily disabled. InGrid takes advantage of multiple control points and therefore, there is no single point of vulnerability.
- Analog systems are only one-way. They dial out in an emergency, but are not capable of "self monitoring", and therefore, the monitoring center cannot access the system to ensure that it is operating properly.
- Digital components are much more compact; InGrid's two-way wireless sensors are ultra small - approximately 1" x 1"
- Digital technology affords substantially longer battery life - up to ten years, far longer than analog wireless sensors.
- Users typically do not have the ability to customize their analog system - even something as simple as adding a new user requires a service call. In contrast, InGrid’s technology allows for easy system customization. Customers have the ability to individually name their sensors friendly names (i.e., "left den window" instead of "Zone 4").
- Customers can easily set up their systems themselves and activate via the Internet.
- Digital technology allows customers to access and control their systems remotely and securely from any web-connected device or mobile phone.
- Digital technology allows customers to access important information such as, weather forecasts and emergencies.
Is a loud siren included?
Is a loud siren included?
The siren is built into Keypad Console and is loud enough to help scare intruders away.
Can an InGrid system be expanded?
Can an InGrid system be expanded?
What makes InGrid almost impossible to defeat?
What makes InGrid almost impossible to defeat?
Older analog security systems are controlled through a single master control panel, typically easy to find and disable. In addition, standard analog security systems connect to a single telephone line, which is accessible outside the home.
InGrid uses digital, encrypted wireless technology between multiple devices (some can be hidden) throughout the home. This network of components stays in constant communications so there is no single control panel for a burglar to disable. In addition, InGrid connects directly to high speed Internet, a telephone line, or even a neighbor’s telephone line. Soon, InGrid will also connect via cellular network, creating even an additional layer of redundancy.
NOTE: While InGrid is equipped to utilize a telephone line as a backup connection, it is NOT required for security monitoring.
What are the underlying technologies that make InGrid unique?
What are the underlying technologies that make InGrid unique?
InGrid is a professional grade system designed with the many advanced and reliable technologies available such as:
- Grid networking – used by the military and large building owners to construct reliable communication networks in harsh environments; used by InGrid to automatically setup redundant communications in a home or small office.
- Two-way wireless sensors – reliable design ensures that all messages are transmitted and received securely, quickly and accurately.
- Digital encryption – used to protect all communications between devices so burglars can’t intercept messages or hack the system.
Most home security systems are prone to false alarms. How does InGrid reduce their frequency?
Most home security systems are prone to false alarms. How does InGrid reduce their frequency?
First, InGrid is tested and certified by the Security Industry Association to reduce false alarms.
The two main causes of false alarms are motion detectors and user mistakes using analog keypads.
Motion detectors are often used to cover a large area such as a family room or kitchen. Pets, kids, or even the air conditioner blowing leaves on a house plant can trigger an alarm. InGrid is not reliant on motion detectors to offer full protection.
Analog keypads generally have a confusing design. When leaving the house, first the system must be armed and then everyone must exit in time. If the exit delay is too short or the door is not closed all the way, a false alarm occurs. Both InGrid systems (Home and Basic) include multiple keypads (on the Console and Handset) that can be located near any entranceway. InGrid also offers a digital keychain remote with simple one-touch arming and disarming. Finally, InGrid can be armed and disarmed remotely via any internet-connected device.
Why doesn’t InGrid rely on motion detectors like other home security companies?
Why doesn’t InGrid rely on motion detectors like other home security companies?
Many home security companies install motion detectors because the cost of wiring all of the windows and doors in an average home is prohibitive to many consumers. InGrid has developed inexpensive two-way wireless sensors that are affordable, easy to install and have up to a ten-year battery life. The average home can now have full perimeter protection without being dependent upon motion detectors for protection.
Full perimeter protection immediately alerts the monitoring service at the time of breach, rather than after an intruder enters the home (which is what motion detectors do).
InGrid does offer optional wireless motion detectors should the customer want "double verification" of a break-in.
Can people who live in apartments or condominiums use InGrid Home Security?
Can people who live in apartments or condominiums use InGrid Home Security?
InGrid is perfect for apartments or condominiums. Since InGrid is all-wireless, no drilling or tools are required. All components are "plug-and-play"; just peel and stick. Additionally, InGrid can be moved to future homes and expanded if needed.
What are the installation requirements?
What are the installation requirements?
A high-speed Internet connection, and an Internet router are required.
InGrid is compatible with cordless phones, Wi-Fi, VOIP, DSL, cable and Fios. A home phone line is not required for security monitoring, but can be used as a backup connection to InGrid’s monitoring center.
How hard is it to install InGrid?
How hard is it to install InGrid?
InGrid Systems include straightforward step-by-step instructions and illustrations that allow the customer to go from box to a fully functioning system in approximately 90 minutes. Read about InGrid’s 1-2-3 Installation. Sensors easily attach to window or door frames using the included double-stick tape. Customizing the system, such as renaming sensors, changing entry and exit delays, bypassing sensors, setting up non-emergency alerts, etc. can then be executed through MyIngrid.com’s web interface. View a brief installation video.
Can InGrid be installed outside?
Can InGrid be installed outside?
InGrid can be installed in a detached garage or shed, but is not weather proof, and therefore, should not be installed where it is exposed to the elements or moisture.
What is "MyInGrid"?
What is "MyInGrid"?
MyInGrid is the website and “dashboard” that allows a customer to easily customize their system, monitor the event history and tailor their notifications. MyInGrid is also accessible via wireless devices. Read more about MyInGrid.
Can I use an InGrid system without a monthly monitoring plan?
Can I use an InGrid system without a monthly monitoring plan?
No. InGrid offers two monitoring plans: personal monitoring (currently $19.99/month) and professional monitoring ($29.99/month). Compare monitoring plans.
InGrid now offers the industry’s only Pay-As-You-Go monitoring with no contracts, installation, termination or other fees.
Are consumers able to monitor their home from any location?
Are consumers able to monitor their home from any location?
Yes. InGrid Home Security is designed to allow consumers to monitor and control their homes through any web-connected device, anywhere in the world. Web access and unlimited text/email messages are included in both InGrid monthly plans.
How can InGrid be used as a baby monitor?
How can InGrid be used as a baby monitor?
Both the InGrid Handset and Keypad Console can serve as intercoms. A console may be placed in a baby's room while the parent keeps the Handset with them around the house. If desired, additional Handsets can be added and reside in the baby's room at all times
What is "non-emergency monitoring"?
What is "non-emergency monitoring"?
In addition to alerting emergency personnel, InGrid can also alert you when people access your home, such as a dog-walker, a cleaning person, or even your baby-sitter's friends. You can establish or cancel notifications for these events remotely as well.
Do I need a phone line?
Do I need a phone line?
No. If you have a phone line InGrid will use it as a backup to communicate with the monitoring center. But a phone line is not required. If you do not have a phone line the telephone features of InGrid will not be available to you.
Is InGrid VoIP compatible?
Is InGrid VoIP compatible?
Is InGrid Wi-Fi compatible?
Is InGrid Wi-Fi compatible?
Can I use InGrid with my DSL connection?
Can I use InGrid with my DSL connection?
Absolutely. A DSL filter is required, and provided for NO EXTRA CHARGE. When purchasing a system, just select DSL as your home internet connection.
Do InGrid cameras support live video?
Do InGrid cameras support live video?
Yes. Live video requires the Advanced Camera Service, which can be included with your order or added at any time (additional $6/month fee).
Do I have to use an InGrid camera, or can I use any webcam?
Do I have to use an InGrid camera, or can I use any webcam?
Because they are fully integrated with your system, only InGrid cameras are compatible.
Do I have to purchase service with my InGrid system?
Do I have to purchase service with my InGrid system?
Yes. The InGrid system will not operate without monitoring service. InGrid offers several service plans, including alarm monitoring, personal monitoring, and family share monitoring.
When does service billing start?
When does service billing start?
Service billing starts 30 days after your purchase, and continues automatically monthly after that. The first 30 days of service are free so that you can try InGrid’s products and services risk free. This coincides with InGrid’s 30 day return policy that allows you to return your purchase within 30 days without obligation.
Can I operate the system without a broadband connection?
Can I operate the system without a broadband connection?
No. The InGrid system requires a broadband connection to set up and use. If your broadband connection is temporarily out, the system will continue to operate, however it will be incapable of connecting to and communicating with the outside world. Advanced features, such as InGrid HomeView cameras, will not operate without a broadband connection. Broadband outages are considered a trouble condition that will generate alerts.
Does MyInGrid.com work with mobile devices?
Does MyInGrid.com work with mobile devices?
Yes, but you must use the mobile version of the URL: mobile.myingrid.com.
How many sensors can I have in my system?
How many sensors can I have in my system?
The InGrid system can support the use of up to fifty (50) sensors of any type.
Are the cameras wireless?
Are the cameras wireless?
No. The cameras have a standard RJ45 Ethernet jack and must connect directly to a router or through a Power Line Adapter to the a router.
Do the cameras pan or move?
Do the cameras pan or move?
No. The cameras are fixed position (once mounted).
How do Power Line Adapters (PLA) work?
How do Power Line Adapters (PLA) work?
Power Line Adapters plug into an electrical outlet and then to the camera or your router. PLA’s convert Ethernet signals so they can be transmitted through the electrical wires in your home. They enable a Home View Camera to be located remotely from your router. For example, a camera can plug into a PLA, which sends the signals through the electrical wires to a 2nd PLA, which plugs into a router. The camera communicates to the router the same as if there was only a cable between them.
Can I use any brand of Power Line Adapters (PLA) with the camera?
Can I use any brand of Power Line Adapters (PLA) with the camera?
Yes. You may purchase Power Line Adapters from most consumer electronics stores. Almost any brand with work with Home View Cameras.